Legal notice

Legal Notice (Specified Commercial Transactions Act)

Seller Information

  • Seller Name: Aoishima Inc.
  • Responsible Person: Chikara Ninomiya
  • Address: 3195-1 Murecho Mure, Takamatsu City, Kagawa Prefecture, Japan
  • Phone Number: +81-87-814-3890
  • Customer Service Hours: 9:30 AM – 5:00 PM (JST), closed on weekends and public holidays
    ※ Please note that business hours may differ during long holiday periods such as New Year's or Golden Week.
  • Email: info@aoishima.jp

Additional Charges (excluding product price):

  • Shipping fees (for international orders, calculated based on destination, weight, and shipping method)
  • Import duties, VAT (Value-Added Tax), or other customs charges may apply depending on the regulations of the destination country. These fees are the responsibility of the recipient.

International Shipping

We use the DDU (Delivery Duty Unpaid) method. This means you are responsible for paying customs duties and consumption taxes upon delivery of your order.
  • Customs Duties and Consumption Taxes: You will be responsible for paying customs duties, consumption taxes, and any other import fees upon receipt of your order. These charges are not included in the product price.
  • Refusal to Pay: If you refuse to pay these customs duties, taxes, or other fees, the package will be returned to our store. In such cases, you will be responsible for the return shipping costs and any other associated fees. Please note that we cannot re-ship returned items.
  • Estimated Costs: The amount of customs duties and consumption taxes varies depending on the product type, price, and the laws of your country of residence. For more details, please contact your local customs office.
  • Confirmation Required: Before finalizing your order, please make sure to review and agree to these terms.

Payment Method and Timing

Payment is accepted by credit card and Shopify Pay. The total amount will be charged at the time the order is confirmed.

Returns, Defective Products, and Cancellations

  • We do not accept returns or cancellations after the product has been shipped.
  • If the product is defective, we will replace it with a non-defective item.

Return Period

Please contact us within 7 days of receiving the item if you wish to return it due to defects.

Return Shipping Costs

  • In the case of defective products, return shipping will be covered by us.
  • For all other returns, shipping costs are the responsibility of the customer.